FAQs

What currency are the prices do I see in the site?
All prices are in EUR.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@realestatematching24.store.I am not in love with my order, can it be returned? What if there is an issue? We will only accept returns or refunds (only gift cards) for damaged or faulty items. We do not accept returns for change of mind. Please inform us before you send it return via email at info@realestatematching24.store. We will send you then the shipping address. Do not send it to the sender address, because it is the products factory. If you send your Delivery to there, we can not receive and refund anything.You must ship it back at your own expense. Please Include all a name and order number on the returned parcels. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded a gift card for our online shop www.realestatematching24.store on your original payment within 10 business days via email.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
Any cancellation/ revoke made after an order has been placed, will be subject to a cancellation fee of at least 30.00 Euro (including statutory VAT, If applicable) regardless of the time the order has been placed (even if it is just a second later) as the merchant processor, credit card and/or bank transfer provider, also other provider and third parties charges us a fee for cancellations. Groundfloor 2 Ltd. can offset this replacement with (down) payments received.

If the contract is revoked by a consumer within the statutory cancellation period (14 days statutory cancellation period in the European Union), Groundfloor 2 Ltd. before, for expenses already made, which were made with the knowledge of the consumer, that Groundfloor 2 Ltd. has already begun to demand compensation from the consumer with the performance of the contract. Groundfloor 2 Ltd. can offset this replacement with (down) payments received. Any cancellation made after an order has been placed, will be subject to a cancellation fee of at least 30.00 Euro (including statutory VAT, If applicable) regardless of the time the order has been placed (even if it is just a second later) as the merchant processor, credit card and/or bank transfer provider, also other provider and third parties charges us a fee for cancellations.

For certain services, Groundfloor2 Ltd. on behalf of Groundfloor24 RE Valuation Ltd. or Groundfloor24 RE Valuation Ltd. uses third parties to fulfill their contractual obligations. This involves, for example, the creation and production of clothes (each Order is an individual production). In relation to commercial customers or consumers, Groundfloor 2 Ltd. is Contractual partner in relation to the aforementioned services and is responsible for all contractual main and ancillary service obligations.

Following fees are mandatory if the order is canceled or revoked.

30.00 Euro within 14 days of the order, regardless of the time the order has been placed (even if it is just a second later)
75% of the whole amount of the order after 14 days of order
100% of the whole amount of the order after 30 days of order


I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@realestatematching24.store. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@realestatematching24.store and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.